/* Support tickets: /app/support and the tickets panel on /admin (loaded after app.css). Built on style.css tokens. */

/* two panes: ticket list | ticket. Below 1040px one pane at a time (#sp-root[data-view]) */
.sp-layout { display: grid; grid-template-columns: minmax(300px, 380px) minmax(0, 1fr); gap: 28px; align-items: start; }
.sp-layout .sp-list { position: sticky; top: 80px; max-height: calc(100vh - 100px); overflow-y: auto; }
.sp-back { display: none; font-size: 14.5px; font-weight: 500; color: var(--muted); text-decoration: none; margin: 0 0 12px; }
.sp-back:hover { color: var(--ink); }
@media (max-width: 1040px) {
  .sp-layout { grid-template-columns: minmax(0, 1fr); gap: 16px; }
  .sp-layout .sp-list { position: static; max-height: none; overflow: visible; }
  .sp-layout[data-view="list"] .sp-detail, .sp-layout[data-view="detail"] .sp-list { display: none; }
  .sp-back { display: inline-flex; gap: 6px; }
}
.sp-detail > .panel, .sp-detail > div > .panel { margin-top: 0; }

/* filters (customer) */
.sp-filters { display: flex; gap: 6px; flex-wrap: wrap; margin: 0 0 12px; }
.sp-filter { font: 500 13.5px var(--sans); color: var(--text); background: var(--card); border: 1px solid var(--line); border-radius: 999px; padding: 6px 12px; cursor: pointer; display: inline-flex; gap: 6px; align-items: center; }
.sp-filter .num { font: 500 12px var(--mono); color: var(--muted); }
.sp-filter:hover { border-color: var(--line-2); color: var(--ink); }
.sp-filter[aria-pressed="true"] { background: var(--ink); border-color: var(--ink); color: var(--bg); }
.sp-filter[aria-pressed="true"] .num { color: inherit; opacity: .75; }
.sp-nudge { font-size: 14px; color: var(--amber); background: var(--amber-bg); border: 1px solid var(--amber-line); border-radius: var(--r); padding: 8px 12px; margin: 0 0 12px; }

/* ticket list */
.sp-items { list-style: none; margin: 0; padding: 0; border: 1px solid var(--line); border-radius: var(--r-lg); background: var(--card); overflow: hidden; }
.sp-items li + li { border-top: 1px solid var(--line); }
.sp-item { display: grid; gap: 6px; padding: 14px 16px; text-decoration: none; color: var(--text); border-left: 3px solid transparent; }
.sp-item:hover { background: var(--bg-2); }
.sp-item.on { background: var(--bg-2); border-left-color: var(--ink); }
.sp-line1 { display: flex; gap: 8px; align-items: baseline; min-width: 0; }
.sp-num { font: 500 12.5px var(--mono); color: var(--muted); flex-shrink: 0; }
.sp-subj { font-weight: 600; color: var(--ink); font-size: 15px; line-height: 1.35; overflow-wrap: anywhere; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden; }
.sp-line2 { display: flex; gap: 6px 8px; align-items: center; flex-wrap: wrap; min-width: 0; }
.sp-line2 .pill { height: 22px; font-size: 11.5px; padding: 0 8px; }
.sp-line2 .tag { margin-left: 0; }
.sp-sub { font-size: 13px; color: var(--muted); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; min-width: 0; flex: 1 1 120px; }
.sp-line3 { font-size: 12.5px; color: var(--muted); overflow-wrap: anywhere; }
.sp-tally { margin: 0 0 10px; }

/* status pill "open, with us" (ink outline: no signal colour) and tags */
.pill.t-open { color: var(--ink); border-color: var(--ink); }
.tag.sp-urgent { color: var(--amber); border-color: var(--amber-line); background: var(--amber-bg); }

/* one ticket */
.sp-ticket { padding: 0; overflow: hidden; }
.sp-head { padding: 24px 28px 20px; border-bottom: 1px solid var(--line); }
.sp-kicker { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; margin: 0 0 10px; }
.sp-kicker .tag { margin-left: 0; }
.sp-title { font-size: clamp(20px, 2.2vw, 26px); letter-spacing: -.02em; line-height: 1.25; margin: 0 0 6px; overflow-wrap: anywhere; }
.sp-facts { color: var(--muted); font-size: 14px; margin: 0; overflow-wrap: anywhere; }
.sp-kv { margin: 14px 0 0; font-size: 14px; }
.sp-kv dd { overflow-wrap: anywhere; }
.sp-acts { margin-top: 16px; gap: 8px; }

.sp-thread { list-style: none; margin: 0; padding: 20px 28px 4px; display: grid; gap: 14px; }
.sp-msg { border: 1px solid var(--line); border-radius: var(--r); background: var(--card); padding: 14px 16px; max-width: 88%; }
.sp-msg.customer { justify-self: start; }
.sp-msg.support { justify-self: end; background: var(--bg-2); border-color: var(--line-2); }
.sp-msg.note { justify-self: stretch; max-width: none; background: var(--amber-bg); border: 1px dashed var(--amber-line); }
.sp-meta { display: flex; justify-content: space-between; align-items: baseline; gap: 4px 12px; flex-wrap: wrap; margin: 0 0 6px; }
.sp-who { display: inline-flex; align-items: baseline; gap: 6px; flex-wrap: wrap; min-width: 0; font-size: 14px; }
.sp-who b { color: var(--ink); font-weight: 600; overflow-wrap: anywhere; }
.sp-who .tag { margin-left: 0; }
.sp-email { font-size: 13px; color: var(--muted); overflow-wrap: anywhere; }
.sp-meta time { font: 500 12px var(--mono); color: var(--muted); white-space: nowrap; }
.sp-body { white-space: pre-wrap; overflow-wrap: anywhere; font-size: 15px; line-height: 1.55; color: var(--text); }
.sp-event { display: flex; justify-content: center; align-items: baseline; gap: 4px 10px; flex-wrap: wrap; font-size: 13px; color: var(--muted); text-align: center; }
.sp-event b { color: var(--text); font-weight: 600; }
.sp-event time { font: 500 12px var(--mono); }
.sp-event::before, .sp-event::after { content: ""; flex: 1 1 24px; border-top: 1px solid var(--line); align-self: center; max-width: 80px; }

.sp-reply { padding: 18px 28px 24px; margin-top: 10px; border-top: 1px solid var(--line); background: var(--bg-2); }
.sp-reply textarea.input { min-height: 110px; background: var(--card); }
.sp-reply.noting textarea.input { border-style: dashed; border-color: var(--amber-line); }
.sp-state { font-size: 14px; color: var(--muted); margin: 0 0 10px; }
.sp-state.you { color: var(--amber); font-weight: 500; }
.sp-hint { display: flex; justify-content: space-between; gap: 12px; margin: 6px 0 0; font-size: 13px; color: var(--muted); }
.sp-count { font: 500 12px var(--mono); white-space: nowrap; }
.sp-count.over { color: var(--red); }
.sp-reply .row { margin-top: 12px; align-items: flex-end; }
.sp-mode { display: flex; gap: 6px 20px; flex-wrap: wrap; margin: 0 0 10px; font-size: 14.5px; }
.sp-after { margin: 0; }
.sp-after select.input { min-height: 44px; padding-top: 6px; padding-bottom: 6px; }

/* new ticket form */
.sp-form textarea { min-height: 180px; }
.sp-two { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 0 16px; }
.sp-prio { border: 0; padding: 0; margin: 0 0 16px; display: grid; gap: 8px; }
.sp-prio legend { margin-bottom: 6px; padding: 0; }
.sp-intro { margin-top: 0; }
.sp-intro h2 { margin-bottom: 14px; }

/* admin filters */
.sp-afilters { display: flex; gap: 12px; flex-wrap: wrap; align-items: flex-end; margin: 0 0 20px; }
.sp-afilters .field { margin: 0; flex: 0 1 190px; min-width: 140px; }
.sp-afilters .field.grow { flex: 1 1 260px; }
.sp-afilters .input { min-height: 40px; padding-top: 6px; padding-bottom: 6px; font-size: 14.5px; }

@media (max-width: 560px) {
  .sp-head { padding: 18px 18px 16px; }
  .sp-thread { padding: 16px 14px 4px; }
  .sp-msg { max-width: 100%; padding: 12px 14px; }
  .sp-reply { padding: 16px 18px 20px; }
  .sp-two { grid-template-columns: minmax(0, 1fr); }
  .sp-afilters .field { flex: 1 1 45%; min-width: 0; }
  .sp-reply .row .btn { flex: 1 1 auto; }
}
.sp-prio .check input, .sp-mode .check input { flex-shrink: 0; }